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Return Policy

Due to the natural formation of our products, we do not accept returns, exchanges, or refunds on our website (except in the case of damaged goods).
Semi-precious gemstones, crystals, agarwood, and pearls are naturally formed products that may possess unique textures and characteristics, such as mineral inclusions, flat spots, natural fractures, cotton-like inclusions, and patterns. These occurrences are not considered product quality issues.
For customers who have made online purchases and unfortunately discover any damage to the products during the transportation process upon receiving them, please contact our customer service via email (admin@chishinggem.com) or WhatsApp at +852 9188 9472 within 24 hours of receiving the goods to request a product exchange. Each order is eligible for one exchange only. The postage fees for returns, exchanges, and reshipments are the responsibility of the buyer. (The buyer assumes the postal risk for returning or exchanging the goods. Please ensure the package is securely packed to prevent damage during transit.)
For items picked up at our showroom, customers are advised to thoroughly inspect the products at the time of purchase. Once the products leave the premises, we do not accept returns or provide refunds. We apologize for any inconvenience caused.
In case of any disputes, the company reserves the right to make the final decision.